Subscription

Once the MDT review has been completed, the clinical team may request further information from the patient or make a decision based on the medical records and health questionnaire already provided. If the assessing clinician needs any more information from the patient, the patient will receive an email letting them know the issue, and what extra information is required. The patient can respond directly to this email, which will be forwarded to the assessing clinician for review.

Releaf+ is a subscription service we offer to all our patients. It's designed to make paying for your medical cannabis treatment plan hassle free, for a low monthly fee. For just £39.99 per month, Releaf+ covers all your healthcare services, including doctor consultations, dispensing and pharmacy costs, as well as all delivery expenses and travel certificates. As a releaf patient, you will also get unlimited access to our patient support team and the exclusive Releaf medical cannabis card, to give you peace of mind that you can prove your legal right to carry and consume medical cannabis. We believe that receiving your treatment plan through our Releaf+ subscription service gives you so much value, ensuring you have the full support you need and a personalised journey to better health. Find out more about Releaf+ on our pricing website page or if you're ready to join Releaf+ today click the 'Am I eligible' button on our website to get started with an initial consultation.

You can reschedule your appointment via your Patient Dashboard by clicking the ‘Appointments’ tab on the left-hand side. You can then choose to edit your current appointment time. If you need help with rescheduling your appointment, contact the Patient Support Team at support@releaf.co.uk

Potentially, but this is determined on a case-by-case basis. Contact the Patient Support Team at support@releaf.co.uk who will assist you with your request.

Yes, you can pause your Releaf+ subscription, but for no more than 3 months at a time. If you pause your subscription for a longer period than 90 days, you will be required to start the sign-up process again, should you wish to un pause your subscription. For more information, please contact the Patient Support Team at support@releaf.co.uk

You can email the Patient Support Team at support@releaf.co.uk, or by calling +44 (0) 20 3657 3346

No, you can cancel your Releaf+ subscription whenever you like in the Patient Dashboard

During your consultation, your clinician will suggest a suitable treatment plan based on your condition and lifestyle. Once the doctor has written your prescription, you will be notified and then able to order your medication within your Patient Dashboard. If you wish to reduce your medication quantities, you can do this before you check out. Your doctor will be notified of the change so we can continue to provide you with the best care.

All Releaf patients receive follow-up consultations within 120 days of their intial consultation, to make sure that their prescribed medical cannabis options are working effectively. If you need any support outside of these follow-up consultations, feel free to reach out to our Patient Support Team at support@releaf.co.uk - Our office hours are 9 AM to 5 PM, Monday to Friday.

Yes, it is Releaf's duty of care is to notify your GP when you receive a prescription from us, in order to consolidate your medical records. Our Patient Support Team are always on hand to answer any further questions you may have about this at support@releaf.co.uk

All our consultations are conducted by video call in the comfort and privacy of your own home. This means you can be seen by a doctor who specialises in your condition, no matter your location and at a time that is convenient for you. Once you have booked your consultation, you will receive an email confirming the date, time and a link to join on the day. To prepare for appointment you should find a quiet place where you can talk openly about your health and bring along the ID you used to book your appointment, so the doctor can confirm your identity Our doctors are compassionate and knowledgeable, they will take the time to listen to your needs and, if you are eligible, find a treatment plan that suits your condition and lifestyle. To book your initial consultation simply click on the 'Am I eligible' button on our website to get started.

With Releaf+, you don't have to worry about being locked into your subscription, you can cancel anytime. To cancel your subscription, log in to your Releaf account. Once logged in, click the “Subscriptions” tab. This tab is on the left-hand side of the screen, below the “Home” tab and above the “Online Shop” tab. Then click the “Cancel Service Subscription” button, which you will find at the bottom right-hand corner of the page

The MDT will contact the Patient Support Team, who will then pass this information along to the patient via email unless the patient has specified another preferred way of communication

Yes, Releaf complies with the all standards set out by the General Data Protection Regulations (GDPR), the Data Protection Act 2018, and the Electronic Communication Regulations (PECR)

Simply click on the "forgot my password" link on the sign in box. A new box will then appear, which will prompt you to enter your Patient Dashboard sign-in email. Once completed, an email will be sent with a password reset link.

If we find that your Summary of Care Record does not contain all the evidence we need to ensure that a medical cannabis prescription is the right course of treatment for you, our clinicians may ask for supporting evidence. This can include evidence of medications you have taken in the past, treatments you have undergone, or evidence of the diagnosis that you are seeking treatment for.

Your SCR is your medical records. Summary Care Records (SCRs) have two primary forms: the core SCR and the SCR with Additional Information (SCRai). The core SCR contains essential patient information, including full name, date of birth, NHS number, long-term health conditions, significant medical history, current medications, allergies, and any known adverse reactions. Approximately 58 million people have an SCRai, which includes additional information. SCRais document lifestyle details like smoking status, alcohol consumption, treatment preferences, and necessary adjustments during treatment. They also explain the reasons behind prescribed medications and include information about hospitalisations, immunisations, and relevant test results to ensure appropriate patient care.

All prescription items will be sent out with a photocopy of the original paper prescription. You can also access all previous prescriptions by logging into your Patient Dashboard.

If for any reason you wish to change your specialist doctor, contact the Patient Support Team at support@releaf.co.uk.